Refund & Cancellation Policy

Introduction

This Refund & Cancellation Policy outlines the terms and conditions for refunds and service cancellations at XBitCode. We value transparency in our business relationships and strive to ensure that our clients understand our policies before engaging our services.

Payment Structure

Our payment structure is typically based on:

• Project milestones with incremental payments
• Upfront deposits for new projects
• Monthly retainer fees for ongoing services
• Hourly rates for certain types of work
• Custom payment schedules as defined in individual contracts

Refund Eligibility

Refunds may be issued under the following circumstances:

• Services not delivered as specified in the contract
• Major functionality issues that cannot be resolved
• Project cancellation before work has begun
• Duplicate charges or billing errors
• Other circumstances as determined on a case-by-case basis

Non-Refundable Items

The following payments are generally non-refundable:

• Deposits for work that has already begun
• Completed milestones that have been approved
• Third-party services or licenses purchased on your behalf
• Custom development work that has been delivered
• Consultation and discovery sessions already conducted

Refund Process

To request a refund:

• Submit a formal refund request in writing
• Include your order or project details
• Explain the reason for the refund request
• Provide relevant documentation or evidence
• Allow up to 14 business days for review

Project Cancellation

For project cancellations:

• Written notice is required for all cancellations
• Cancellation before project start: Full refund minus administrative fees
• Cancellation after project start: Payment for completed work and expenses incurred
• Early termination fees may apply as specified in your contract
• Cancellation of ongoing services requires notice as specified in your agreement

Subscription Services

For subscription-based services:

• Cancellations must be requested before the next billing cycle
• Pro-rated refunds are not typically provided for partial months
• Annual subscriptions may be eligible for partial refunds
• Notification period may be required as specified in your agreement
• Account data retention policies apply after cancellation

Dispute Resolution

In case of disputes regarding refunds:

• Contact us directly to discuss the issue
• Provide all relevant details and documentation
• We will make reasonable efforts to resolve the dispute
• Mediation or arbitration may be used if necessary
• Resolution will follow the terms in our service agreement

Changes to This Policy

We may update this Refund & Cancellation Policy periodically. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date.

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